Dental Office Coordinator / Administrative Lead
Full Time • Rancho Cucamonga
Benefits:
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
Job Summary
We are looking for a detail-oriented Operations Coordinator to support our Rancho office. This role is focused on administrative control, front office systems, and accountability tracking, allowing our Office Manager to stay focused on treatment coordination and growth.
This is not a traditional front desk role — it is a systems and quality control position.
Key Responsibilities
Front Office & Administrative
- Oversee daily front desk flow and ensure schedule efficiency
- Maintain accurate patient records and documentation
- Verify completeness of charts and treatment documentation
Quality Control & Chart Audits
- Perform routine chart audits for accuracy and compliance
- Ensure clinical notes, x-rays, and documentation meet standards
- Flag missing or incomplete records and follow through
Aging & Collections Oversight
- Monitor AR aging reports and identify problem accounts
- Coordinate with billing team to resolve outstanding balances
- Track insurance delays, denials, and follow-ups
Operational Support
- Support Office Manager with reporting and accountability systems
- Track KPIs (production, collections, case acceptance, etc.)
- Identify inefficiencies and help implement improvements
Ideal Candidate
- Dental front office or administrative experience (required)
- Strong understanding of insurance, billing, and AR
- Detail-oriented and process-driven (this is critical)
- Able to hold systems accountable, not just “stay busy”
- Comfortable working alongside a high-performing Office Manager
What This Role Is NOT
- Not a receptionist-only position
- Not a replacement for the Office Manager
- Not a passive admin role
Why This Role Matters
This position directly impacts:
- Collections
- Compliance
- Operational efficiency
- Patient experience
Compensation: $27.00 - $40.00 per hour
Welcome to Empower Dental Group, where personalized, high-quality dental care comes first. With locations throughout Los Angeles County and Southern California, our dedicated team is committed to making every visit comfortable and stress-free.
Founded by Dr. Gyokchyan, Dr. Arkelakyan, and Dr. Khachatryan, Empower Dental brings together experience, innovation, and compassion to deliver exceptional, patient-centered care. Using the latest dental technology, we tailor our services to your unique needs—so you can enjoy a healthier smile in a welcoming environment.
(if you already have a resume on Indeed)